K-Service
First-rate care for you and your machinery
We treat each and every order we take on as a long-term commitment. We greatly value the trust you place in us and in return we are happy to offer premium servicing both during the warranty period and out-of-warranty. You are welcome to contact us at any time, with any concern – and we will quickly provide high-quality maintenance work or repairs.
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Diagnostics
In addition to regular maintenance work, we also carry out all sorts of servicing and repairs, both on site and remotely. We build a special software interface into all our production lines and modular systems that enables us to diagnose and correct any faults immediately, via remote access.
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Quick and easy contact
We consider it our responsibility to help you achieve your production targets and quotas. We realise that whenever your machinery doesn’t work as it should, even for so much as a second, you lose money. That’s why we are available non-stop via our hotline and respond to written service enquiries within 24 hours.
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Machinery upgrades
There’s no stopping technological progress – and we can put it to work to maximise the long-term efficiency of your industrial automation. As part of our regular maintenance and servicing visits, we offer our clients consultations about possible improvements and adjustments to their existing systems. We will draw up a free report demonstrating how your machinery could be further improved.
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Spare parts
Our warehouse is full of spare parts and we have exclusive contracts with suppliers. Our independent K-SERVICE centre is thus equipped with all the resources it needs to provide rapid and efficient maintenance and repairs. When necessary, we are also able to arrange for an alternative part to be delivered directly from your nearest supplier, to minimise delays and maximise efficiency.
Our spare parts service includes:
- Tailored spare parts packages
- Own production of spare parts and modules (including installation and testing)
- Round-the clock spare part delivery
- Customs procedures (AEO certified)
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Regular maintenance
We want all our production lines and modular systems to work just as well after two, five or ten years in service as they did on the day they were installed. By carrying out routine check-ups and key unit inspections we ensure that our machinery continues to run to the same high standard throughout its lifetime.
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Remote servicing
All our devices are equipped with a remote communication and maintenance system. We also offer special glasses with each device that enable us to inspect the system’s status in detail and provide tailored support to you or our service technician. Via these “digital eyes” we can provide all sorts of key information (plans, instructions, etc.) to speed up and simplify the troubleshooting process.
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Training and induction
Every time we hand over a production line or modular system to you, we provide full training for operating staff and technicians. Should you wish, we are also always happy to instruct you later on about how to work with our devices and how to look after them.
I am interested in
Do you want to automate your production?
For more than 22 years we have been developing innovative solutions for production process automation in all kinds of industries. We will happily design and implement an automation solution tailored to your needs. Simply fill in the enquiry form and we will get back to you shortly!